Delivery Zones
How to locate Delivery Zones - Redbox → Marketplaces → Select a Marketplace → Delivery Zones
Delivery Zones are set by a Partner or a Marketplace Owner user. Each outlet can select from the selection of Delivery Zones set, and specify the cost of delivering within this zone. The delivery outlet list will use the postcode or location and find all the zones in which it falls and populate the list accordingly.
You can set radius or polygon delivery zones. You can assign multiple delivery zones to an outlet and if they overlap then the smaller zone will be applied. This means you can stack radius delivery zones.
Radius zones when assigned to an outlet have a radius set in miles and a price to deliver within that radius. You can stack radius zones to achieve different prices the further away the delivery address is from the outlet, for example, you could assign a two-mile radius zone to an outlet which costs £3.00 for delivery and a five-mile radius zone which costs £5.00 delivery. Addresses which fall in the smaller two-mile zone will use this smaller zone and only cost £3.00. Note that distance is calculated as the crow flies, and not via a mapped route.
Polygon zones are designed to be created with no overlap so that they all fit together like a puzzle. If they do have any overlap the smaller zone will be applied. It is common to set your polygon zones to match well-known areas in your town or postcode areas.
You can navigate to your delivery zones settings by going to your marketplace > Delivery Zones.
Creating Delivery Zones
Only users with a Partner or Marketplace Owner access level will be able to create new Delivery Zones.
Navigate to the Management Portal and sign in.
Select Marketplaces from the main navigation bar.
Select the required marketplace from the list.
Select the Delivery Zones tab.
Click Add Delivery Zone
Add the required details and click Save.
Editing Delivery Zones
Only users with a Partner or Marketplace Owner access level will be able to edit existing Delivery Zones.
Navigate to the Management Portal and sign in.
Select Marketplaces from the main navigation bar.
Select the required marketplace from the list.
Select the Delivery Zones tab.
Click on the name of the required delivery zone.
Make the required amendments and click Save.
Deleting Delivery Zones
Only users with a Partner or Marketplace Owner access level will be able to delete existing Delivery Zones.
Only delivery zones with no attached outlets can be deleted. Hover over the warning icon next to the greyed-out delete button to establish which outlets are currently attached to this delivery zone.
Navigate to the Management Portal and sign in.
Select Marketplaces from the main navigation bar.
Select the required marketplace from the list.
Select the Delivery Zones tab.
Select the Delivery Zone you wish to delete.
Click Delete. (If the delete button is greyed-out, please remove all attached outlets)
Adding a Delivery Zones to an outlet
Only users with a Business User access level and above will be able to add a Delivery Zones to an outlet.
Navigate to the Management Portal and sign in.
Select Businesses from the main navigation bar.
Select the required business from the list.
Select the Outlets tab.
Select the required outlet from the list.
Select the Delivery tab.
Click Add Delivery Zone.
Complete all the required fields and click Save.
Editing a Delivery Zone attached to an outlet
Only users with a Business User access level and above will be able to edit existing Delivery Zones attached to an Outlet.
Navigate to the Management Portal and sign in.
Select Businesses from the main navigation bar.
Select the required business from the list.
Select the Outlets tab.
Select the required outlet from the list.
Select the Delivery tab.
Locate the required delivery zone - click the pencil icon at the far right.
Make your amendments and click Save.
Deleting a Delivery Zone attached to an outlet
Only users with a Business User access level and above will be able to delete existing Delivery Zones attached to an outlet.
Navigate to the Management Portal and sign in.
Select Businesses from the main navigation bar.
Select the required business from the list.
Select the Outlets tab.
Select the required outlet from the list.
Select the Delivery tab.
Locate the required delivery zone - click the pencil icon at the far right.
Click Delete.