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Using one central Stuart account for your Marketplace

With this option, all your Stuart bookings for any outlets you specify to use Stuart are made to one central Stuart account. This single Stuart account should be named as per your marketplace name and should have a payment method attached which will have sufficient funds to pay for all your deliveries. Follow these steps to set up a single Stuart account for your whole marketplace:

  1. Set up your marketplace Stuart account.

  2. Add a payment method to your Stuart account.

  3. Login to Redbox Management and navigate to your marketplace > Delivery Networks.

  4. Click Add Delivery Network.

  5. Name your delivery network, normally “Stuart”.

  6. Set your delivery charge settings in “Pay Delivery Charge to”. For a central marketplace account, this is commonly set to MARKETPLACE, which means any delivery charge made to the customer is included in the marketplace payout.

  7. Set the Delivery Network Type to BOOKING, which means this account will be used for booking Stuart deliveries and not just for mapping purposes.

  8. Set your subsidy in “Subsidise Deliveries By”. If you set a subsidy amount here this will be deducted from the charge made to the customer.

  9. Enter your Stuart account details, you can get your API Client ID and API Secret from the settings page in Stuart, under API Settings.

  10. Click Create.

  11. Redbox will now create the webhooks needed to integrate with your Stuart account and the Webhook Status should change to Success.

  12. Navigate to Delivery Zones in your marketplace settings in Redbox, and click Add Delivery Zone.

  13. Add a Delivery Zone for Stuart, name it Stuart and Save.

  14. You can now assign this delivery zone to any outlet in your marketplace that needs to use Stuart. All bookings will be made to your central marketplace Stuart account.

  15. Navigate to your outlet > Delivery.

  16. Remove any existing delivery zones from your outlet.

  17. Click Add Delivery Zone and select Stuart.

  18. Set your delivery radius, this should be around 2.5 miles as if your outlet is delivering hot food.

  19. Set your Fallback Delivery Cost, this is displayed to the customer as a “Delivery From” cost if we do not have the exact location of the customer, the actual cost from Stuart displays later in the checkout.

  20. Set your pickup notes, these are sent to Stuart as part of the booking and should be used for information that will help the driver pick up the order easily.

  21. Click Save, the delivery zone will be saved and the Webhook Status will be NOT APPLICABLE as this outlet is using a central Stuart account.

  22. To verify your outlet Stuart settings are correct navigate to the outlet on your ordering website and build a basket, you should see the expected Stuart delivery cost at checkout. If you would like to ensure the booking is working you can place a test pre-order, accept the order, and then cancel the order before a driver is assigned. You should see the Stuart status change to Pickup Booked and then Cancelled. In your Marketplace Stuart account, you should see the booking in your upcoming bookings, and then it will move to your cancelled bookings.

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