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Onboarding Outlets

Paybox is a payment processing system, every successful Redbox payment is processed by Paybox and then the correct funds are transferred to the Paybox account of the Marketplace and the Outlet associated with the order. Paybox will pay your funds out every week to your nominated bank account.

An outlet can only set up a Paybox account if their Marketplace has chosen to enable direct payments.

To get set up with Paybox you will need to complete an online form which will provide all the information needed to set up your account to receive funds and payout to your nominated bank account. Once this account is set up you can access it at any time through Redbox and view your funds and payouts.

You can register for Paybox as a Sole Trader or Private Limited Company.

To start, Paybox requests the minimum amount of information to complete your setup. Once your earnings grow, Stripe will contact you directly by email or text to request further information about your business to confirm and protect your Identity. To set up your Paybox Direct Payments Account, the following information will be required:

  • Legal business name

  • Trading name (if you have one)

  • Companies House Registration Number if you have one (CRN)

  • Governing Body details (if there is a governing body)

  • If the is one owner, only the owner(s)/director's DOB and home address, however, if there are others with significant control, then each person's DOB and home address will be required.

  • Business Banking details

  • A mobile number - this number will be used to receive verification codes to access your Paybox account

  • The marketplace website address

Once your earnings grow, Stripe could request the following information to confirm your identity.

To verify the business, one of the following documents will be required:

  • VAT Registration

  • Certificate of Incorporation

  • Companies House Document

  • HM Revenue and Customer: VAT Certificate

  • HM Revenue and Customers: Account Statement

  • Charity Commission Document

  • OSCR Scottish Charity Regulator

To verify the persons listed as Management and Ownership, will require the one of following documents from each section:

ID verification:

  • Passport

  • Drivers Licence

  • Resident permit

  • Citizen Card

  • Electoral ID

Home address verification:

  • Drivers Licence - if this document was not previously provided

  • Utility Bill

  • Statement from a financial institution

  • Government-issued letter

  • Solicitors letter

  • Council or housing association documentation

  • Benefits Agency documentation

  • Electoral Register entry

  • NHS Medical Card

  • GP letter of registration with the surgery

Without the above information, you will not be able to complete the Paybox setup.

How to set up your Paybox account:

  • On Redbox Management locate your outlet.

  • Navigate to the outlet financial page - If the contact name and address of the outlet’s Management Contact section have not yet been completed on the outlet's details page, an error message will be shown.

  • By clicking on ‘Set Up Payments’ the page will be redirected to the onboarding form.

  • Follow all the steps on the form, at the end you will be required to verify your company and all the persons listed under Management and Ownership, until this is done, the account will not be verified.

Once the account has been verified, the outlet's financial page will display the payments Dashboard:

Direct Payments Dashboard

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