Terminal - Hardware Support

Redbox currently supports the following Sunmi devices:

The Sunmi V2s Plus terminals are only supported on the Redbox App v196+, this is currently under EARLY ACCESS, please contact your product specialist for more information.

The Redbox terminal app supports the following Sunmi OS versions:

Each terminal will automatically install POS Steward as part of the standard Sunmi setup. POS Steward provides the user with helpful information about the device's hardware and allows the user to run diagnostics. To locate POS Steward on the terminal, exit Kiosk Mode and exit the Redbox app if it is currently opened. On the main dashboard, click the Tools folder, and select POS Steward.

Information that can be found on the POS Steward:

• Hardware

  • Find the serial number of the device.

  • The ROM (OS) version of the device.

  • Check the device, this will run a full check on the device.

  • Check the remaining battery and its current temperature.

  • Check the screen for dead pixels and test touch responsiveness.

  • Check the printer, this will allow the user to test the printer and also print a burn-in test.

  • View the total storage and total memory of the device.

• Device

  • Device details such as the Model Number, Serial Number, IMEI number and POS Steward Number.

  • Resolution information.

  • Camera information.

  • CPU information.

  • Android version information.

  • Location - the current location of the device.

• Internet

  • Download and Upload speeds.

  • Current network connectivity information (WiFi and Mobile).

  • Network information such LAN IP, WAN IP and WLAN MAC.

  • SIM Card information such as ICCID and operator (if applicable).

Locating Additional Information and Settings for the Device:

Data Usage - First exit Kiosk Mode and exit the Redbox app if it is currently opened. Select settings on the main dashboard of the device. Under Wireless & Networks, select Data Usage. This will provide you with the amount of data the device has used over a period of time.

Screen Sleeping - Change the amount of time that can pass before the terminal will go into sleep mode. First exit Kiosk Mode and exit the Redbox app if it is currently opened. Select settings on the main dashboard of the device. Under Device, select Display and then select Sleep.

Alarm Volume - Change the alarm volume level for when new orders arrive. Click the up or down volume button located at the side of terminal (Excluding the D2 Mini), next to ring, click the down arrow, adjust the Media volume accordingly. Alternatively, first exit Kiosk Mode and exit the Redbox app if it is currently opened. Select settings on the main dashboard of the device. Under Device, select Sound. Adjust the Media sound accordingly.

Redbox Version - While on the Redbox app, click on the menu (top left corner). At the bottom of this view, you will see the version number which the device is currently using.

Speed Testing - First exit Kiosk Mode and exit the Redbox app if it is currently opened. On the dashboard, click the Tools folder, and select POS Steward. Select the Internet tab and scroll to the bottom of the list. Select Network Test and click Start Testing. This will begin the test and can run for a few minutes. Once complete it will show the current speed.

ROM and OS version - This information can be located in two places on the terminal, the POS Steward and in the Settings. First exit Kiosk Mode and exit the Redbox app if it is currently opened.

Finding the information in the POS Steward - On the dashboard, click the Tools folder, and select POS Steward.

Finding the information in the terminal Settings - On the dashboard, click the settings cog. Scroll to the bottom of the list and select About this Device. Scroll to the bottom of the list, under Software Information, see OS version.

Terminal Troubleshooting:

No sounds or alarm when the terminal receives new orders:

There could be two issues causing this issue, either the terminals volume is turned down or in the Redbox Management Portal has the terminal set to SILENT.

Terminal Volume

1. Click the up or down volume button located at the side of terminal (Excluding the D2 Mini),

2. Next to ‘Ring’, click the down arrow, adjust the Media volume accordingly.

- Alternatively -

1. First, exit Kiosk Mode and exit the Redbox app if it is currently opened.

2. Select settings on the main dashboard of the device.

3. Under Device, select Sound.

4. Adjust the Media sound accordingly.

Update the Alert on the Redbox Management Portal

1. Open the Redbox Management Portal, navigate to Businesses → Terminals → select the required terminal → under Order Alert, select the desired Alarm and click save.

2. Once the changes have been applied, exit Kiosk Mode and exit the Redbox app if it is currently opened.

3. Select settings on the main dashboard of the device.

4. Under Device, select Apps → Redbox Restaurant → Storage → click Clear data.

5. Now reopen the Redbox Restaurant app and enter your password.

My internet connection is slow:

The terminal could be in a position where there is a weak internet connection. Use the POS Steward to locate a position which has a strong internet connection. Alternatively, change the wifi connection from the 5 GHz frequency to the 2.4 GHz frequency.

Testing the internet connection

1. First exit Kiosk Mode and exit the Redbox app if it is currently opened.

2. On the dashboard, click the Tools folder, and select POS Steward.

3. Select the Internet tab and scroll to the bottom of the list.

4. Select Network Test and click Start Testing.

5. This will begin the test and can run for a few minutes.

6. Once complete it will show the current speed.

7. Repeat the above steps until you have located a position with a strong internet connection.

Changing the frequency of the internet connection

Depending on the router and the internet provider, the setup can vary. Some routers with dual band frequencies, will display both frequencies on your terminals wifi settings.

1. First exit Kiosk Mode and exit the Redbox app if it is currently opened.

2. On the dashboard, select Settings.

3. Select wifi.

4. Select your wifi id with the 2.4 GHz

5. Enter your wifi password

If you cannot see your 2.4 GHz wifi, please contact your internet provider for further assistance.

My terminal is printing slowly:

This issue has been identified on terminals running the Sunmi OS v3.2.54+, updating the terminal’s Redbox Restaurant app to v182 will resolve this issue.

Identifying which version of the Redbox Restaurant app your terminal is running

1. With the Redbox Restaurant app open, click the menu (top left)

2. At the bottom, see the versions number.

If you are running a version below v182, please contact your marketplace provider to request your terminal be moved to a higher version.

My terminal has logged me out, why?

Being logged out of your terminal can happen for many reasons, these include:

• An outlet which has been assigned to the terminal has now been removed/deleted.

• The terminals pin has been reset.

• The outlet has manually logged off.

• The system could not authenticate the outlet assigned to the terminal.

If the terminal has logged off, please restart the device. This can be down by holding down the power button and selecting Reboot.

On logging in, I am being asked for a device ID, what is this?

When loading the Redbox app, some terminals may display a Device ID input, this will require the user to manually input the serial number of the device. Without this the user will be unable to login to the Redbox App.

You can locate the serial number on the back of the device, or by navigating to main dashboard of the device → select the Tools folder → select POS Steward → Select Hardware, and locate the serial number for the device.