Transition to Midnight-To-Midnight

Change to How a ‘Day’ Is Defined for Reporting & Invoicing

We’re making an improvement to how the platform defines a ‘day’ for reporting, invoicing, and list views.

Currently, a system day runs from 4:00am to 3:59am. This is a legacy setup that historically aligned with how many hospitality businesses group late-night trading.

We are moving to a more intuitive and standard midnight-to-midnight day. To ensure invoices remain accurate and continuous, this change will be introduced in stages.

What’s Changing

The definition of a system ‘day’ will change from 4:00am–3:59am to 12:00am–12:00am (midnight to midnight).
This affects:
- Reporting
- Invoicing
- Some list views, for example, the orders list.

There will be no loss, duplication, or reallocation of orders as part of this change.

How the Transition Will Work

To safely move from the current day structure to the new one, invoices will be issued as follows:

1. Standard Invoice (No Change)

An invoice covering:

4:00am – 3:59am

This reflects the current behaviour and will be issued as normal.

2. Transition Invoice

A one-off invoice covering:

4:00am – 12:00am (midnight)

This shorter invoice bridges the gap between the old and new day definitions.

3. New Ongoing Invoice Structure

All invoices issued after the transition will cover:

12:00am – 12:00am (midnight to midnight)

This will become the permanent setup going forward.

What This Means for You and Your Businesses

Order data remains unchanged and accurate.
No orders are billed twice or missed.
After the change, invoicing and reporting will align with standard calendar days.

Why We’re Making This Change

Moving to a midnight-based day:

Paybox weekly payouts will more accuratly match invoices for businesses
Makes reporting easier to understand
Aligns invoices with calendar dates
Improves compatibility with accounting and finance systems

Invoice Issue Dates

The exact dates on which these invoices will be issued depend on when the change is enabled on the platform.

Once the implementation date is confirmed, the table below will be updated with the relevant invoice issue dates ahead of the change going live.

Invoice Issue Date	Invoice Period Covered	Invoice Type
TBC	4:00am – 3:59am	Standard (current structure)
TBC	4:00am – 12:00am (midnight)	Transition invoice
TBC	12:00am – 12:00am (midnight to midnight)	New ongoing structure

This table will be kept up to date with the confirmed invoice schedule.

Questions

If you or your businesses have questions about how this change affects reporting or invoices, please contact support.

We recommend sharing this notice with your businesses so they’re aware of the upcoming transition and understand why invoice timings may briefly look different.