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Working with Terminal

Outlets use the terminal to accept, reject, cancel, complete and add time to orders. It will be the main interface used by the outlets to control the order flow and ensure the customers are always updated on their order status. Below explains how to update the orders using the terminal:

Accept orders

Using the All tab

  1. Select the order, click Quick Accept, or Increase Time and Accept should you need more time to complete the order

  2. Once accepted the order will move to the Preparing tab.

Using the Pending tab

  1. Click Quick Accept, or Increase Time and Accept should you need more time to complete the order

  2. Once accepted the order will move to the Preparing tab.

Reject orders

Using the All tab

  1. Select the order, click Reject

  2. Once Rejected the order will no longer be available on any of the tabs, but will be part of the report

Using the Pending tab

  1. Click Reject

  2. Once the user Rejected the order, it will no longer be available on any of the tabs, but will be part of the report

Cancel orders

Using the All or Pending Tab

  1. Select the order

  2. Click Cancel

  3. Click Cancel and Refund

  4. Once the user has Cancelled the order, it will no longer be available on any of the tabs, but will be part of the report.

Adding Time

On every order there is a button with a clock icon, tapping this button gives you options to move the time of the order forward by 15, 30, 45 or 60 minutes. You can also move the time of an order forwards when you accept the order.

If your delivery is being made by taxi or another delivery network, you will not be able to move the order forward once the delivery driver has set off to your location. If you need to move an order forwards do this as soon as possible to avoid this issue.

Ready

Using the All or Pending Tab

  1. click ready

  2. This order will be moved to the Ready Tab.

Complete

Using the All or Ready tab

  1. Click Complete

  2. Once the user has Completed the order, it will no longer be available on any of the tabs, but will be part of the report.

Various Tabs on Terminal

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