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How to locate Ordering - Redbox → Businesses → Select a business → Outlets → Select an outlet → Ordering

The ordering tab is where you set each of your outlet's ordering times and delivery windows. Delivery windows feature a start and end time, this means that you can now include businesses with different delivery models on your marketplace, for example, bakeries that require two four-hour delivery windows every day, or supermarkets that require two-hour windows. These types of businesses can also be supported by disabling ASAP orders, which means that orders must be placed in advance. Order volume limits further support businesses that need to manage their delivery capacity.

The ordering tab is used to configure the following:

  • Ordering Times

  • Delivery Windows (app v3.9+, previous versions will display a delivery slot)

  • Order Volume Limit (app v4.0+)

  • ASAP and Preorder configurations

  • Prep / Collection Times

Ordering Times

Ordering times are the hours your business will be accepting orders. Using the Delivery Windows column, add the amount of time that you would like each window to last.

Delivery Windows

Delivery windows will then be calculated using the ordering times, the prep time, and the delivery window time. The First Delivery Window is calculated using the First Order time and adding the Prep/Collection Time.

Order Volume Limits

  • Order volume limits are currently only available on the ordering website, Mobile apps will require an update 4.0+ to work with this new feature.

  • Order volume limits only apply to delivery pre-orders.

Order volume limits allow the user to set a limit to the number of delivery pre-orders that can be made within a delivery window. These limits are intended to enable outlets to manage delivery demand when delivery driver numbers may be limited.

  • When an order volume limit is set on a delivery window, the outlet will only allow this many delivery pre-orders within the specified window.

  • The order volume limit includes orders that are pending and accepted.

  • ASAP orders are not included in the order volume limits, if an outlet is taking orders in advance you could consider disabling ASAP orders.

  • When the limit is met, the filled delivery window will no longer be available to customers for pre-orders.

How to set your Order Volume Limits

Order Volume Limits

Either select a single delivery window or select multiple windows (drag your mouse over the delivery windows). Enter a number in the set order limit and click ‘Save’.

Order Limit Set Model

The order limit can be set as follows:

  • Empty input field will mean that no limit is set, allowing unlimited pre-orders for this delivery window.

  • 0 will mean that pre-orders are not available to customers for this delivery window.

  • 1 and above will mean that this many pre-orders can be created for this delivery window, once this number is met, pre-orders will not be available to customers for this delivery window.

ASAP and Preorders

You can now specify in management if an outlet should be able to receive either ASAP or Preorder orders or both. ASAP orders are orders that are placed immediately and that do not have a specific future slot or delivery window. Customers receive an estimated time, but their order can arrive as soon as possible. Preorders are orders that are placed immediately and have a specific future slot or delivery window.

Fulfilment Times

If Allow ASAP is enabled only, when an outlet is within its ordering times customers are able to place ASAP orders only, and Preorders will not be offered.

If Allow Preorders is enabled only, the outlet will only offer pre-orders according to the Days Offered Slider, and ASAP will not be offered.

If Allow ASAP and Allow Preorders is enabled, when an outlet is within its ordering times, the customer will be able to place ASAP orders, and will be offered Preorders according to the Days Offered.

Days Offered can only be configured when Allow Preorders are enabled only. The first slider sets when the first preorder slot/window will be offered, the second slider sets when the last preorder slot/window will be offered. See below table on slider setting examples:

Slider Control

Days Offered

Preorder for today only

Preorder for today and tomorrow

Preorder for today and the following 30 days

Preorder for tomorrow only

Preorder for tomorrow and the following 29 days

Prep / Collection Time

This is the amount of time for need to prepare the order. This will also be used to calculate the collection slot times.

Ordering App: Delivery windows are supported in the time picker for app versions 3.9+. This means customers using this version of the app will see a delivery window instead of a slot. Further updates are required to show windows in other areas of the app, for example in My Orders. Customers on older apps will still be able to order, with their delivery slot matching the end of the delivery window.

Business App on Terminal: Delivery windows are not currently supported on the terminal and restaurant app, this means that when a customer places an order for a delivery window, for example, 13:00 - 13:15, the terminal will show a single delivery slot of 13:15. This ensures that orders are not delivered late until delivery windows are supported in the next release.

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