Orders can be managed in a variety of ways to best suit a business’s needs.
Most businesses will use their terminal to manage orders and will use the ‘Orders’ tab in Redbox Management to view orders in more detail.
Terminals are a great way for outlets to receive and manage orders, and view reports. They can either be physical terminals, or virtual terminals - our online alternative. Virtual terminals are used for businesses that have smaller order numbers or don’t manage same day orders.
Businesses with higher order volumes or shorter delivery windows require a physical terminal, which has additional functions such as stock management and the ability to print reports.
Visit our guides to find out more:
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Managing Orders in Redbox Management - This guide will provide instructions on using the ‘Orders’ tab in Redbox Management.
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Managing Orders on Terminals - This guide will provide instructions on managing orders using a terminal.
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Managing Orders in Virtual Terminal - This guide will provide instructions on managing orders using the 'Virtual Terminal' tab in Redbox Management.
For refunds on completed orders, please contact your marketplace provider.