Orders - Business Users

Orders can be managed in a variety of ways to best suit a business’s needs.

Most businesses will use their terminal to manage orders and will use the ‘Orders’ tab in Redbox Management to view orders in more detail.

Terminals are a great way for outlets to receive and manage orders, and view reports. They can either be physical terminals, or virtual terminals - our online alternative. Virtual terminals are used for businesses that have smaller order numbers or don’t manage same day orders.

Businesses with higher order volumes or shorter delivery windows require a physical terminal, which has additional functions such as stock management and the ability to print reports.

Visit our guides to find out more:

• Managing Orders in Redbox Management - This guide will provide instructions on using the ‘Orders’ tab in Redbox Management.

• Managing Orders on Terminals - This guide will provide instructions on managing orders using a terminal.

• Managing Orders in Virtual Terminal - This guide will provide instructions on managing orders using the 'Virtual Terminal' tab in Redbox Management.

For refunds on completed orders, please contact your marketplace provider.