Outlet Details

The following information is held and can be configured via the Details tab:

Outlet Settings

• Outlet Pickup Address

• Outlet Email Address

  • Enable/Disable ‘Send order receipts to this email address’ - this will send a copy of each order to this email.

• Customer Contact Phone Number - this will be visible to your customers.

• Online Override (See below for more information)

  • Terminal Base

  • Online

  • Offline

Management Contact

• Contact Name

• Contact Address

• Contact Email Address

• Contact Phone Number

Payout Details

Payout details will be used for manual payouts only, shown on payout reports.

• Bank Account Number

• Sort Code

Menu (Optional)

• Cover Image

• Notes

Activation

• Activate outlet - Activating the outlet will allow it to take orders.

• Deactivate outlet - Deactivating the outlet will stop any incoming orders and remove it from the outlet list on the marketplace.

Fulfilment Options

Currently, Paybox doesn't allow Cash on Collection or Cash on Delivery. By default, card only will be offered on Table Service.

• Payment Options

  • Cash on Delivery

  • Card on Delivery

  • Cash on Collection

  • Card on Collection

• Collection

  • Minimum Order Value - Orders must be this value or higher to be accepted.

  • Customer Charge - Fee charger to the customer for collection.

• Delivery

  • Minimum Order Value - Orders must be this value or higher to be accepted.

What is Online Override

This setting on the outlet changes the outlet from always online, always offline, or terminal-based (which means Redbox checks to see if the terminal is on or off to determine the online/offline status).

Online - The outlet will transition automatically from ASAP, Preorder, Open, Closed etc on the Marketplace website and app according to the settings selected, without user intervention. The terminal will automatically transition from Open to Closed according to the settings selected above, with no user intervention. Should the user choose to close early using the terminal/virtual terminal, the website/app will automatically transition according to the settings selected above. Should the user turn off the terminal or the terminal is unable to connect to the internet, the settings selected above will be unaffected.

Offline - the outlet will display as closed, regardless of the settings selected above.

Terminal Based - The outlet will transition automatically from ASAP, Preorder, Open, Closed etc on the Marketplace website and app without user intervention. The terminal will automatically transition from Open to Closed according to the settings selected above with no user intervention. Should the user choose to close early using the terminal/virtual terminal, the website/app will automatically transition according to the settings selected above. Should the user turn off the terminal or the terminal is unable to connect to the internet, the settings selected above will be overridden and the outlet will display on the website/app as CLOSED until the terminal is turned on and connected to the internet, at this time, the outlet will return to the expected state according to the selected settings below.