Redbox 8.0

Redbox 8.0 brings a set of focused updates designed to make marketplaces easier to manage and more engaging for customers.

With new tools like Link Cards, Deals & Offers Card, improved Business Segmentation, Menu Search, and Add-on Menu Enhancements, this release helps you drive higher basket values and deliver a smoother customer experience. Updates to Help & Support, App Download Banners, and Reporting give you clearer insights and simpler customer journeys.

And with the launch of our Loyalty Cards (Early Access), you now have a powerful way to retain customers and encourage repeat orders.

Link Cards

New link cards allow you to add a custom card within a business segment, or even create a segment made up entirely of link cards. These cards can point to an external page, a specific outlet, or a menu item. Examples of how you might use them include:

• Direct businesses to your business onboarding form and encourage outlets to join your marketplace.

• Send users straight to your app store page to drive downloads.

• Highlight a new outlet, or one that has recently added delivery or a new seasonal menu.

• Showcase an exciting new menu item, or one that’s just had a price change.

Deals & Offers

The new Deals & Offers Card encourages customers to boost their basket by showing them the rewards within reach, loyalty stamps, discounts, and add-on menus. It clearly displays the spend needed to unlock each offer, making it easy (and tempting) for customers to add a little more before checking out.

Business Segments Update

We’ve introduced a range of new Business Segmentation Tools that give you greater control over how segments are displayed and managed. Outlets can now be sorted by opening status within a segment, and you’ll have the option to preview how a segment will appear before publishing it live. You can also set a Minimum Card Threshold, ensuring segments only display once there are enough cards to make them meaningful for customers.

Additional refinements make segmentation more flexible across platforms. You can now choose which Clients (App or Web) display each category segment (available with Mobile 6.0, following the release of Redbox 8.0). Segments can also be filtered by Service Component, such as Delivery or Collection, helping you present the most relevant options to your users. Finally, customers can quickly view a Full Index of Outlets within any segment by selecting the segment header, making navigation simpler and more intuitive.

Outlet Menu Search

Finding favourites just got easier; customers can now Search Within the Outlet Menu to instantly discover the items they want, driving quicker decisions and higher order values.

Discounts & Add-on-Menus Update

Refreshed styling on discounts and a new add-on menu card make offers stand out when loyalty cards are used in the outlet menu view. The add-on menus card highlights the basket value required to unlock these items, with the card title pulled from your add-on menu name, letting you personalise the feature for your marketplace or promotion.

Add-on Menu Improvements

Add-on Menus now display using the menu name set in management, with the description shown as the subtitle. This gives you the flexibility to personalise the feature for your marketplace or for individual outlets. The card also highlights the basket value required to unlock these items, encouraging customers to add more to their order to access them. Add -on menu items are now clearly marked in the checkout summary with a matching basket icon.

Quick Fulfilment Switching

When a single fulfilment option is displayed, the quick fulfilment switcher will display, helping customers easily change fulfilment options without moving away from the outlet list.

Discount Styling Options

You can now choose to style the discount flag on the outlet list view as a coloured lozenge, making your discounts stand out more clearly.

Hero Styling Options

The hero section just got flexible: set your own text colour to work with light or dark images, and choose whether the text aligns left, right, or centre.

Help & Support Updates

We’ve refined the Help & Support experience to make it clearer and more effective for customers. Customers with Active Orders will be encouraged to contact the outlet directly, while marketplace support can only be Raised for Completed or Cancelled Orders.

To improve accuracy, the support form now includes Order Number Validation, confirming that the number entered matches an actual order placed by the customer. The form itself is only available to Logged-in Users, adding another layer of clarity and security.

App Download Banners

A new Website App Availability Banner helps drive app adoption by promoting your mobile apps directly from the mobile website. When customers visit on a mobile browser, the banner automatically detects their device and directs them to the correct app store, making it seamless to download and install your app. This simple prompt encourages more users to move from web to app, boosting engagement and loyalty.

New Reports

We’ve strengthened our Reporting Suite to deliver the actionable insights you need to manage performance and drive smarter decisions. These new reports go beyond surface metrics, giving you a clearer understanding of how refunds, rejections, and deliveries impact overall marketplace revenues and decision-making.

The Order Refund Report provides a monthly summary of all refunded orders, helping you spot trends and address root causes. The Order Rejections Report highlights each outlet’s rate of auto-rejections or manual rejections, making it easier to identify where operational improvements are needed. The Delivery Network Performance Report breaks down fulfilment volumes by provider, giving visibility into reliability and capacity across your delivery partners. And the new Reconciliation Report pinpoints transactions blocked by Paybox account issues, ensuring you can resolve exceptions quickly and maintain financial integrity.

Loyalty EARLY ACCESS

Loyalty is designed to retain customers and build long-term preference, giving them a reason to choose your marketplace over a competitor. By rewarding repeat business with tangible value, you not only keep customers engaged but also strengthen their connection to your brand.

We’re excited to launch Loyalty Cards as an early access feature, designed to reward repeat customers and encourage higher order values. Cards can be set at either a Marketplace-Wide or Outlet-Specific level, giving you the flexibility to drive loyalty where it matters most.

How it works
Customers earn Stamps for qualifying orders. Each stamp can represent either a Fixed Value per Order or a Percentage of the Order Value, which can be calculated on the Subtotal or Total depending on how you configure the card. You can also choose how many stamps are required to complete a card, up to a maximum of 10 Stamps. Once a card is full, it is Redeemed Automatically on the next order for a discount equal to the total value of the stamps earned. You decide whether cash orders count toward stamps and redemptions. After redemption, the card automatically resets so customers can start collecting again.

Visibility

• Marketplace-wide cards display in My Account, Outlet Menu, Basket, and Checkout.

• Outlet-specific cards also appear in the Outlet List.
  At checkout, customers will see all active loyalty cards they’re progressing on, but only one Loyalty Card can be Redeemed per Order. Loyalty cards wen redeemed cannot be combined with business discounts, member discounts, or discount codes.

Managing loyalty cards

• Create: When creating a loyalty card you can configure the following:

  • Loyalty Card Name (required) and Terms & Conditions (required)

  • Boundary: Marketplace or Outlet

  • Required Stamps: Choose between 3–10

  • Loyalty Card Icon (max 1MB upload)

  • Stamp Colour (hex code)

  • Reward Type: Percentage reward (applied per stamp) or Fixed reward (per stamp)

  • Availability Start and End Date

  • Minimum Qualifying Order: Basket subtotal must exceed this value for a stamp to be earned

  • Cash Orders Qualify for Stamps: Toggle on/off

  • Qualifying Days: Select the days of the week when stamps can be earned

  • Activated: Enable stamps to be earned at checkout

After orders are placed against the card, some core fields become locked (e.g. card name, boundary, required stamps, discount type, start date).

Refunds, rejections & qualifying orders

• Qualifying Orders: Stamps are only earned once an order moves from pending to accepted. Orders must also meet the configured minimum qualifying order amount and fall on the selected qualifying days. Stamps can be applied to either subtotal or total, depending on the loyalty card setup. Cash orders may qualify if this option is enabled.

• Refunds:

  • If the refunded order earned a stamp on a card that is not yet full, you’ll be given the option to return that stamp via the refund modal.

  • If the refunded order earned a stamp on a card that was already full and redeemed, the stamp is not returned—the customer loses it. If challenged, you can manually add a new stamp to their current card.

  • If a customer has redeemed one card (order 1) and already started collecting stamps on the next card (order 2), and order 1 is refunded, the redeemed discount is lost. You can manually reapply it to their active card if needed.

Manual stamp management

You can view loyalty cards from a Customer’s Perspective, seeing all of the cards they currently have in progress. From this view, you can manually edit cards, adding or removing stamps as needed. This requires entering a stamp value, and this action is logged for audit purposes. Typical reasons for manual adjustments include:

• Correcting errors caused by refunds or rejections.

• Honouring a goodwill gesture for customer service purposes.

• Reinstating a reward that was lost due to unusual circumstances.

Other Rules

• Customers can earn stamps on Multiple Cards in the Same Order (e.g. marketplace + outlet).

• Only one loyalty discount can be redeemed per order.

• If other discounts are available, the most favourable one applies automatically.

• Discount codes override all automatic discounts, including loyalty.

Benefits
This flexible system not only rewards loyal customers but also Nudges Them to Increase Basket Value to unlock discounts faster, driving up order size, repeat purchase rates, and overall customer engagement.