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Terminal Questions

Can I purchase second-hand Terminals?

We do not suggest purchasing second-hand terminals, however, if you do, you will need to ask the seller to gift the terminal to Redbox.

Do I need a Sunmi Cloud ID or should I have my terminals transferred to Redbox?

Please let Varlink link your terminals to Redbox and we will create you a sub-account, you will receive a Sunmi Cloud Account invite. Once this is set up our team will assign your terminals to your account. Please see Setting up your Sunmi Partner Account guide for more information.

Can I have more than one outlet assigned to my terminal?

Yes, however this is subject to your marketplace provider enabling this. Once it is enabled, you can assign one terminal multiple outlets. See the Multi-Outlet Terminals Guide

Which Sumni Terminals does Redbox support?

Redbox supports many Sunmi Terminals, see the list below of supported terminals and their accompanying webpage:

Can I use my terminal at another outlet?

Yes, you can change the terminal to another outlet, see the Assign Terminals to Outlets guide. Or if you would like to have more than one outlet per terminal, see the Multi-Outlet Terminals guide.

What should I do if I’m going on holiday?

If you are planning on closing your business for a long period of time, we advise closing your outlet.

  • If you are Terminal based - You can power your terminal off and your outlet will change to Closed after 30 minutes.

  • If you are not Terminal based - You will need to speak to your marketplace so they can mark your outlet as Offline and open your outlet again when you return.

Please make sure you speak to your marketplace before you make any changes so they know you will be going away.

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