Business Menus / Product Lists

How to locate Menus: Redbox Management → Businesses → Select a Business → Menu

Menus are used to display all the items a business and its associated outlets have to offer. Each menu can be configured using particular features, including:

Fulfilment - According to how the order will be fulfilled (delivery, collection and table).
Date range - To show during a scheduled date range, eg. a Christmas Menu.
Availability - To show based on availability, eg. a separate lunchtime and dinner time menu.

Ways to View the Menu

Column - The main menu displays in the first column, and when a main menu is selected, the sub-menu, or menu items display in the next column along. By default, this view will initially display.
Tree - The main menu is displayed with all the sub-menus and menu items below as a list.

If you have an existing menu that can be imported as a CSV, see our Menu Import and Export guide.

Main Menu / Product List

Select the '+ Add Menu' button at the top right. Configure your menu as follows:

Name
Description
Add-On-Sale Menu - By enabling, this menu will be the Add-On-Sale menu. This feature must be enabled by your marketplace to be visible. See our Add-On-Sale Menu and Check Out Feature guide for tips on how to implement this.
Menu Cover Image - Include a cover image for each menu to display what is on offer. Max 1MB files.
Fulfilment - Select all options of order fulfilment that you will offer. By default all fulfilment options are selected. (Delivery, Collection and Table). For further information on Table see our Table service guide.
Menu Availability Date Range - Set the date range of when this menu will be available, for example for the Christmas period only.
- Always Available - For use when your menu is always available (default).
- Scheduled - For when your menu is only available for a limited date range, eg. Christmas menu.
Please select the availability time for this menu - By default this will be set to all day every day, this can be set to be available at specific times, for example, lunch times every weekday.

Once you have configured the menu, select ‘Save’.

Sub-Menus are a way to have a main menu and multiple sub-menus, for example, Beverages (Main menu) with Soft Drinks (Sub menu), Wine (Sub menu), and Beer (Sub menu).

Select the ‘+ Add Menu’ button at the top right, configure the menu and select ‘Save’.
Select the menu which you would like to add a sub-menu to. Select the three dots and select ‘+ Add Sub-Menu’ button.
Configure the sub-menu (See Main Menu / Product List) and select ‘Save’.
Once all of the sub-menus have been created, add the required menu items (See Menu Items).

Menu Items

Select the menu to which you would like to add menu items to. Select the ‘+ Add Item’ button. Add a menu item name and price. Select ‘Create’.

Configure your menu items as follows:

Item Name
Description

Pricing

Gross Item Price (Required)
Cost Price (Optional)
Minimum Purchase Price (Optional) - Used in conjunction with Add-On-Sale Menu items. See our Add-On-Sale Menu and Check Out Feature guide for tips on how to implement this.
Maximum Purchase Quantity (Optional) - Inputting a value determines how many of this item can be purchased, leaving this blank will allow the customer to purchase an unlimited amount of this item.

Flags

Dietary Information
- Vegan
- Vegetarian
- Dairy Free
- Gluten Free
Is the item age restricted? - If turned on, this shows a warning on the receipt for any orders with an age-restricted item in it.
Is this item a bulky item?

Spice Level is only available for customers using Web 2.0 and Mobile 5.0+.

Spice Level
- None
- Mild
- Medium
- Hot

Images (Optional)

Featured Images are only available for customers using Web 2.0 and Mobile 5.0+

Thumbnail - this will be the menu item image.
Featured images - will be in the menu item image when the menu item is selected. Multiple options can be applied, each with a caption.

The suggested minimum image size for menu item images is 1280 x 720.

Stock Control

In this section you can control which items show at each outlet. An item can be marked as sold out, or be hidden at each outlet.

To mark an item as Hidden or Sold Out, select the ‘Outlet name’.

Is this item sold out? - When this function is turned on, the item will display the item with a sold out lozenge and will not allow the customer to add the item to their basket. It can be set with no time scale, until the next opening time or made custom.
Do you want to hide this item? - When this function is turned on, the item will be hidden at that outlet and will no longer be visible to the customer.

Once you have configured the item, select 'Save'.

SKU
UPC

Item Options

You can add menu options to any item. You can create a new menu option from within a menu item, or by using the options tab. See the guide on Business Menu Options for how to add Menu Options.

Add an option
- Create an option

Once you have configured the menu item, select ‘Save’.

Select the three dots on the menu/sub-menu, from this drop down you can:

Edit/Schedule - The Edit Menu/Sub-Menu will open.
Fulfilment - Update the fulfilments for the menu/sub-menu.
Delete - Delete the menu and its accompany sub-menus and menu items.
Sort
- Move Up
- Move Down

Previewing the Menus

Select the ‘Web Preview’ button, this will open a new browser window, the menus will be displayed as they will when the menu is live.

On Web 1.0, only delivery menus will be visible. On Web 2.0 outlets can see delivery, collection and table menus.

Moving the Position of Menus, Sub-Menus, and Menu Items

Column view

Each menu, sub-menu and menu item can be moved within the list.

Next to each menu, sub-menu and menu item there are three dots. Select the three dots, under ‘Sort’.
Select either ‘Move up’ or ‘Move down’.

Tree view

Each menu, sub-menu and menu item can be moved within the list by using the drag and drop method.

Select and hold the menu/sub-menu item.
Move it to the desired position.

Select the three dots on the menu/sub-menu.
From the drop down, select ‘Delete’.

Deleting a menu will delete all the accompanying sub-menus and menu items.

Deleting a Menu Item

Locate the menu item you would like to delete.
Open the ‘Edit Menu Item’ screen.
Select the ‘Delete’ button.

Adding VAT to Menu Items

VAT can be added to menu items where the business has VAT enabled at the Business level.

How to locate Taxes: Redbox Management → Business → Select a Business → Financial → Taxes

When VAT is enabled, the user can set the menu item to have 5% or 20% VAT on the Gross Price. Your price should be the gross price of the item (with VAT), the system will calculate the net price (without VAT) for you, based on the rate you have chosen.

Hiding Menu or Sub-Menu Groups

In addition to hiding individual menu items through the ‘Edit Menu Item' window (details above in Menu Items / Stock Control), you can hide whole menus and sub-menus from outlets using the ‘Stock’ tab in the 'Outlet’ section in Redbox Management.

When hidden, the menu or sub-menus and associated menu items will not display on the ordering website or mobile app for the outlet.

Menu groups or items which have been hidden will appear greyed out in Redbox Management.

See the Outlet Stock Control guide for instructions.

Marking Items as Sold Out

In addition to marking items as Sold Out through the ‘Edit Menu Item’ window (details above in Menu Items / Stock Control), you can mark items as sold out using the ‘Stock’ tab in the 'Outlet’ section in Redbox Management.

This will display the item with a sold out lozenge and will not allow the customer to add the item to their basket. It can be set with no time scale, until the next opening time or made custom.