When a business on your marketplace changes ownership, it’s essential to manage the transition smoothly to ensure legal, financial, and operational continuity. This process affects data, payouts, contracts, and customer experience. Below is a structured approach to handling this scenario. Ownership changes require a new outlet and Paybox account, these cannot be reused. You can choose to build a new business and outlet, or create an outlet on the original business if the menu, address, and branding remain the same.
Outlet and Paybox Setup
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Before the transfer of ownership date, create a new outlet with the new owner’s business details and contact information.
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The new owner must onboard themselves as a new Paybox Connected Account using their own business and banking details.
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Paybox accounts are tied to a specific legal entity and bank account and cannot be reused or transferred.
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This ensures proper compliance, KYC verification, and separation of financial responsibility.
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This also ensures payouts for future orders are made to the new owner's bank account.
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Deactivate the old outlet once the transfer date is agreed.
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Keep the old outlet record in the system to allow for pending invoices, payouts, and future reporting such as DPR.
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Activate the new outlet on the transfer date to start processing orders linked to the new owner.
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Orders will be processed through this new outlet and Paybox account.
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Contracts and Agreements
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A new Marketplace Agreement should always be issued and signed by the incoming owner.
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The previous agreement with the outgoing owner should be closed out once all final payouts and obligations have been completed.