Pending Order Alerts
‘Pending Order Alerts’ helps marketplaces and their outlets reduce the number of auto-rejected orders by providing outlets with timely notifications on pending orders. ‘Pending Order Alerts’ notify outlets via SMS when they have an order in the pending status that is due to auto-reject within 10 minutes.
When ‘Pending Order Alerts’ are enabled on a marketplace, all associated outlets can provide their ‘Escalation Contact’ number. Only outlets which have provided an ‘Escalation Contact’ will receive the SMSs, for pending orders which are due to auto-reject within 10 minutes.
The outlet will receive the following SMS message from the marketplace:
‘Marketplace Name’ has a pending order. Please accept this order immediately as it will auto-reject in 10 minutes.
Each SMS sent via this feature is charged to the marketplace at £0.04 + VAT, and is billed monthly alongside your marketing charges.
Get in touch if you would like this feature enabled for your marketplace.
How to locate Escalation Contact: Redbox → Businesses → Select a Business → Outlets → Select an Outlet → Details → See Escalation Contact
Escalation Contact Field - Outlet Details Tab
Ensure the outlet provides an escalation contact number. This is required to enable the feature and should be added under the Outlet Details tab.
Once enabled, SMS notifications will be sent to the provided escalation number. These notifications will alert the outlet 10 minutes before a pending order is due to be auto-rejected.
Each order will receive only one SMS.
Outlets without an escalation contact number will not receive SMS notifications.
If an outlet’s prep time is set to 15 minutes or less, the pending order alert may trigger almost immediately after the order is received, as it is sent 10 minutes before the scheduled auto-reject time.